Activation connects an app or service to a valid user license.
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For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur—for example, if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.
Here are solutions to some common activation problems for non–Creative Cloud products.
Note:
Having activation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.
An inaccurate computer system clock can cause activation problems. Did you reset your computer’s date and time recently? Check that your computer's system clock is set to the correct date and time.
Make sure that you are connected to the Internet before you try to activate. If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors. Or, contact us for help. Have your serial number or Adobe ID ready.
If you purchased a single license for Adobe software, you can install the app on two computers. However, you can use it on only one computer at any given time. To install the app on a third computer, you must deactivate the app on one of the first two computers.
Ensure that you are connected to the Internet, launch the app you want to deactivate, and
choose Help > Deactivate. For detailed instructions, see Activate and deactivate Adobe products.
If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store.
If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact us by chat or phone. To ensure a quick resolution, be sure to have any purchase-related information ready.
Creative Cloud, Acrobat DC, and subscription memberships require online activation. Crack red alert 3 uprising registration. See Sign in and activate Creative Cloud.
For CS6, CS5.5, and CS5 products, if the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline. For instructions, see Offline Activation.
Here are some common activation error codes and their solutions.
Error code | Error message | Solution |
“Activation limit reached for [product]. This serial number has already been activated on 2 computers.” Shrink 3.2-Memories On TV 3.0.2 Keygen manuales torrent or any other torrent from Windows category. On.TV.3.0.2+Keygen+manuales+parche en espanol. Memories on tv 3.0.2 keygen manuales parche en espanol. May 16, 2017 - En. On tv.3 0.2keygenmanualesparche en espanolmemorieson incl.vai.scegli il meglio con tre.torrent description.2. -or- “Maximum activations exceeded.” | See “Activation limit reached” or “Sign-in failed” error. | |
'Activation - No Connection' | See Activation or connection error CS3, Acrobat 8. | |
“Activation was unsuccessful because the activation server is unavailable at this time.” | See Error: “Activation Server Unavailable” CS2, Acrobat 7, Audition 3. | |
159:41 | 'Internet Connection Not Detected' -or- “Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.” -or- “Please connect to the Internet and retry.” | For Acrobat 8 and Acrobat 3D Version 8, see Activation or connection error CS3, Acrobat 8. For other products, see Resolve connection errors. |
“Unable to activate Macromedia products.” | See Error: Unable to activate Macromedia products. | |
E_ADEPT_REQUEST_EXPIRED | You’re trying to activate Adobe Digital Editions 1.x or read EPUBs. See Resolve the E_ADEPT_REQUEST_EXPIRED error in Digital Editions. | |
E_AUTH_NOT_READY | You’re trying to start Adobe Digital Editions 2.0. See Activation errors in Adobe Digital Editions. | |
24:24 | Activation server unavailable. Activation was unsuccessful. | You’re trying to activate a CS2 application, Acrobat 7, or Audition 3. See Error: 'Activation server unavailable' CS2, Acrobat 7, Audition 3. |
93:-1 | Activation denied | Contact us. Have your serial number or Adobe ID ready. |
93:-3 | Serial number has been revoked. | Contact us. Have your serial number or Adobe ID ready. |
93:-4 | Invalid activation number | Contact us. Have your serial number or Adobe ID ready. |
93:-5 | The product does not support the activation server. | Contact us. Have your serial number or Adobe ID ready. |
93:-8 | Invalid serial number. | Contact us. Have your serial number or Adobe ID ready. |
93:-9 93:-10 | An internal server component is unavailable. Try activating after 24 hours. | Contact us. Have your serial number or Adobe ID ready. |
93:-13 | Activation denied. | Contact us. Have your serial number or Adobe ID ready. |
93:12 | Activation unsuccessful. | You’re attempting to activate Creative Suite 2 Standard or Premium, or Creative Suite Production 1 over the Internet. Manual activation also fails. See 'Activation server unavailable' CS2, Acrobat 7, Audition 3. |
101:12037 | ERROR_INTERNET_SEC_CERT_DATE_INVALID | Your computer clock time is incorrect. Set your computer clock to the correct date and time. |
12001 12002 12004 12005 | ERROR_INTERNET_<..> | An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again. |
129:17 | You’re starting CS5.5 on Mac OS in New Zealand. See Error #129:17 Launch Creative Suite 5.5 product in New Zealand. | |
194:01 | Attempting to deactivate an unactivated machine | You’re trying to deactivate the application, but have not yet activated it. See Activate and deactivate Adobe products. |
194:6 | Activation failed | See, Activation Failed Error 194:6. |
194:110 | Activation failed | You have already initiated the “Deactivate All” process within the last 72 hours. You can attempt the process again at the end of the 72-hour period. Alternatively, you can contact us. Have your serial number or Adobe ID ready. |
194:112 | Client clock out of sync | Your computer clock time is incorrect. Set your computer clock to the correct date and time. |
208:1 208:2 208:3 | Error_NetworkFailure | An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again. |
213:5 213:10 | These errors are due to a read-only SLStore folder. See Configuration error Creative Cloud. |
Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.
Deactivation issues can sometimes occur—for example, if you can’t access the computer on which you want to deactivate an installed app.
Here are solutions to some common deactivation problems.
Note:
Having deactivation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.
Did you uninstall your apps without deactivating them?
Uninstalling an app from a computer does not deactivate its license. To deactivate an app, follow the steps below for your product. If you uninstalled your app from a computer you can’t access, see Have you lost access to your previous computer?
Make sure you’re connected to the Internet. Reinstall Acrobat Pro DC or Acrobat Standard DC on the same computer on which it was originally installed.
Acrobat DC subscription (purchased via Creative Cloud or Document Cloud)
Do any one of the following:
- Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
- Sign out from the account page. For more information see, Sign out from account page.
Acrobat DC (perpetual license)
Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
CS6, CS5.5, CS5, CS4, Acrobat XI, Acrobat X, or Acrobat 9
Make sure you’re connected to the Internet. Reinstall your app on the same computer on which it was originally installed. In the app, choose Help > Deactivate.
Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. Without the activation servers, these applications display an activation or connection error when trying to verify a license. To install a version that doesn't require activation, see either Error: 'Activation Server Unavailable' CS2, Acrobat 7, Audition 3 or Activation or connection error CS3, Acrobat 8.
Affected applications include: Creative Suite 2 and 3 applications, Acrobat 7 and 8 (Standard and Professional), and Acrobat 3D Version 8.
For more details, see Activate and deactivate products.
If you cannot access the previous computer on which you installed the app—whether it was stolen, was lost, crashed, or locked—you need to contact Adobe to deactivate the app.
If you upgraded your computer’s hardware, replaced a hard drive, upgraded your operating system, or reformatted your computer before deactivating your software, you may have disrupted the activation connection.
Contact us. Have your serial number or Adobe ID ready.
If the software you’re trying to deactivate is part of a suite, deactivate another app in the suite. Launch any app in the suite, and then choose Help > Deactivate.
Microsoft Offline Activation
If your company purchased the product under a volume licensing agreement, the deactivate option isn’t available. Contact your volume licensing administrator for help.
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Newer versions of Autodesk products are activatedonline automatically. However, stand-alone perpetual licenseproducts (non-subscription) purchased in 2016 or earlier can beactivated manually offline. If you have an education license andmust be offline, you can also use this method to activate.
Typical reasons for manual activation of perpetual licensesoftware include:
- No internet access
- Upgraded or reinstalled operating system
- Changed request code
- Modified computer hardware
- Forced reactivation during troubleshooting
Notes About Manual Activation
This manual activation method should not be used bysubscribers: This manual activation workflow shouldonly be used by those witha stand-alone, perpetuallicense or by students or educators with astand-alone education license who do not have anactive internet connection. Do not use this method forsubscription software activation, which requires anactive internet connection. Using manual activation foranything other than stand-alone, perpetual licenses will causeunnecessary problems.
You need a valid serial number: You'll need avalid serial number and matching product key. Before starting, besure to findyour serial number and matching product key.
You need to generate a Request Code to get an ActivationCode: When you enter your serial number during offlineactivation, you receive a Request Code. You must supplyboth the Serial Number and Request Code to get an ActivationCode.
Contact Us for Assistance: If you receive an'Invalid Serial Number' error or encounter other issues withsoftware activation, please contact us for assistance.
- Self-service options: see Troubleshooting ActivationIssues.
- Education customers: contact Autodesk throughEducationCommunity Support Contact Us.
How to Activate Perpetual License Software Manually
Follow these three steps to complete the manual activationprocess:
1. Generate a Request Code
To generate a request code to activate yoursoftware:
Disable your Internet connection and launch your software tobegin this offline process. The screens below onlyappear if your computer is not connected to the Internet.
Click the Activate button on the FreeTrial screen.
Note: Autodesk software products operate on a FreeTrial license until activated. If you purchased your software anddidn't use it as a Free Trial, you still need to activate yoursoftware from the Free Trial screen.Enter your Serial Number and Product Key.Click Next.
Select Request an activation code using an offlinemethod. Click Next.
Record the activation information provided.
You'll need your product name, serial number, product key, andrequest code to receivean activation code online or from a customer servicespecialist.The request code shown is for example only.
- Click Close to resume using yoursoftware in Free Trial mode while the request is beingprocessed.
2. Request an Activation Code
To activate your software offline, complete an Activation Coderequest on a computer with Internet access.
To get an Activation Code now online:
Launch the Get Activation Code Popup.
Enter your contact information, serial number, email address ofthe purchaser or software administrator, and the request code yougenerated. All information is required to receive an offlineactivation code.
Copy your activation code and follow the procedure for manual activation.
3. Activate your Software Manually
After you receive your Activation Code, you can finish yoursoftware activation from the Free Trial screens.
To activate your software manually:
- Disable your Internet connection, start the software, and clickthe Activate button on the Free Trialscreen.
Note: You will only see manual activationscreens if you are using a computer that has no active Internetconnection.
Autodesk software products operate on a Free Trial license untilactivated. If you purchased your software and didn't use it as aFree Trial, you still need to activate your software from the FreeTrial screen. Download free program za formatiranje stik a software.
Enter your Serial Number and Product Key.Click Next.
Select I have an activation code fromAutodesk and then enter the activation code inthe spaces provided. Click Next tocomplete manual activation.
Note: If you copy and paste the entireactivation code into the first field, the remaining fields areautomatically filled in. The code may not fill all thefields.